Selling Royal Mail shares proved troublesome for private investors who invested directly through the government’s website. The dealing service provided by its share registrar Equiniti appeared not to provide investors with an online activation code in time to deal on Tuesday.
In addition to this, investors expressed their frustration at its telephone dealing service which had a lengthy waiting time, equating in further cost due to it being an ’0845′ number.
Frustrated Royal Mail shareholders took to Twitter to vent their frustrations:
“Grrr cant sell my royal mail shares as the Equiniti phone line is constantly busy. Does anyone know if there is another way?”
“@equiniti_group Please tell me where my emails are that give me my reference no? After finally getting through on the phone I had no number!”